Simple, in plain English: if your property manager flags any cleaning item from our checklist within 7 days of your clean, we come back and re-clean it free of charge.
How it works
- Your agent inspects — the exit inspection happens as normal after your clean.
- Something flagged? Send it to us — forward the agent’s email or exit report within 7 days.
- We re-clean free — usually within 24–48 hours, coordinated directly with your agent.
What’s covered
- Every item on the checklist for the service you booked
- Re-cleans coordinated directly with your property manager
- No call-out fees, no re-clean charges, no caps
The fair-go conditions
- The property must remain vacant between the clean and inspection
- Items excluded from your quote (e.g. carpets not booked) aren’t covered
- Pre-existing damage noted on your entry report isn’t a cleaning item